Information on ordering & delivery | Stand catering

Delivery times

We would like to point out that due to logistical reasons we have different lead times for our food and beverage orders. All drinks orders are only possible until 12:00 noon for the following day. For food orders we require a lead time of 2 days if the order is placed by 12 pm. For orders after 12 pm, we charge a handling fee of EUR 30 in addition to the logistics fee.

Delivery | Electricity | return | collection

The delivery takes place at the specified time in the ordering process. Please ensure that you are available at your stand at the agreed time to accept the delivery and to confirm receipt of the goods. If our employee cannot find a contact person at your stand at the agreed time, the goods will be left on site. In these cases, the delivery is deemed to have been made. We are not liable for theft or damage to the goods at your stand. If an on-site power supply is required to provide our services, we will inform you of our power requirements. You must organize the power supply via the Deutsche Messe AG exhibitor service or provide the required power from the existing power supply. It is not possible to return food and drinks to us. The rental equipment (dishes, devices, etc.) will be picked up by us at the end of the last day of the event between 2:00 p.m. and 6:00 p.m. Damaged or missing rental items will be charged to you at cost price.

Prices

The prices to be paid by you (plus VAT) result from the product prices specified in the order forms and the order quantities you have selected. In the case of rental products, the actual rental period applies. The minimum rental periods are calculated for rental products. All deliveries and services provided under these conditions are provided on site, so that the statutory VAT rates apply.
An additional logistics fee of EUR 30 (plus VAT) is charged for each delivery.

Amendments in the scope of the service / Cancellations

If the customer cancels the agreed services within a time frame of less than 10 weeks before the agreed service or event date, Aramark shall be entitled to invoice for or retain 25% of the advance payment made as general reimbursement of costs. In the case of a cancellation within a time frame of less than 5 days before the agreed service or event date, the cancellation fee shall be increased to 50% of the estimated contract value. After that, the cancellation fee shall be 90% of the estimated contract value.

The determinative time in respect of compliance with the cancellation deadlines is the time of Aramark’s receipt of the written cancellation declaration. The deduction of saved costs is already taken into account in the cancellation fees pursuant to the above mentioned section 5.1. The customer reserves the right to prove that Aramark has suffered a smaller damage as a result of the cancellation. Aramark remains entitled to prove that a greater loss it suffered a higher damage.

Aramark shall also be entitled to withdraw from the contract if there is a justified reason to assume that the event may impair the smooth operation/functioning of the business, security or reputation of Aramark, without this being attributable to Aramark itself. In this case, the customer shall have no right to claim any compensation for damages.

In case of a reduction of the number of participants by more than 10%, customer shall inform Aramark in writing no later than 10 working days before the start of the event. In this case, Aramark shall be entitled to determine revised prices within its reasonable discretion. In the case of an increase in the number of participants, fees to be paid by customer shall be increased on the basis of the actual number of participants.