Information on ordering & delivery | Stand catering

Delivery times

Please place your order by 2:00 p.m. one day before delivery.

Delivery | Electricity | return | collection

The delivery takes place at the specified time in the ordering process. Please ensure that you are available at your stand at the agreed time to accept the delivery and to confirm receipt of the goods. If our employee cannot find a contact person at your stand at the agreed time, the goods will be left on site. In these cases, the delivery is deemed to have been made. We are not liable for theft or damage to the goods at your stand. If an on-site power supply is required to provide our services, we will inform you of our power requirements. You must organize the power supply via the Deutsche Messe AG exhibitor service or provide the required power from the existing power supply. It is not possible to return food and drinks to us. The rental equipment (dishes, devices, etc.) and the empties (complete crates and containers, no partial crates and individual bottles) will be picked up by us at the end of the last day of the event between 2:00 p.m. and 6:00 p.m. Damaged or missing rental items will be charged to you at cost price. For the returned empties, you will then receive a credit note for the deposit to the billing address you provided.

Prices

The prices to be paid by you (plus VAT) result from the product prices specified in the order forms and the order quantities you have selected. In the case of rental products, the actual rental period applies. The minimum rental periods are calculated for rental products. All deliveries and services provided under these conditions are provided on site, so that the statutory VAT rates apply.
An additional logistics fee of EUR 30 (plus VAT) is charged for each delivery.

Cancellation

If you cancel the agreed services up to 10 weeks before the agreed time of service or event, Aramark is entitled to retain or invoice 25% of the advance payment made as a flat-rate reimbursement. In the event of cancellation up to 5 days before the agreed time of service or event, the cancellation fee increases to 50% of the estimated order value. After that, the cancellation fee is 90% of the estimated order value.

The relevant point in time for compliance with the cancellation deadlines is the receipt of the written notice of cancellation by Aramark. The deduction of saved expenses is already taken into account in the cancellation fees according to Section 5.1. You as the customer are entitled to prove that Aramark suffered less damage as a result of the cancellation. Aramark remains entitled to prove that higher damage has occurred.

In addition to the conditions of the present order, our terms and conditions apply, even if Aramark does not expressly refer to these terms and conditions again for further orders from you. You can view the terms and conditions at www.aramark-dmag.de